DC 37 Health & Security Plan Benefits
Personal Service Unit
How do I contact PSU?
Phone-in hours: Monday - Friday, 9:00 a.m. to 1:00
Call the Personal Service Unit: (212) 815-1260
Walk-in hours: Monday - Friday, 9:00 a.m. to 12:00 noon.
The screening team is staffed by four (4) social workers who are there
to respond to requests for assistance. The member may have to call a
number of times before getting a social worker due to the large volume
of calls coming into the unit.
- What should I expect when
I contact PSU?
The member should be prepared to give a brief description of the issues
that he/she is experiencing. The social worker will ask a number of
questions in order to obtain a better understanding that will enable
us to assist you. The Personal Service Unit may offer either short-term
counseling or referrals to services in your community.
All the information gathered is confidential and cannot be shared with
anyone outside of PSU without your written permission to do so.
- Why should someone use PSU?
Job Jeopardy - Problems at work can result in disciplinary action,
resulting in a verbal or written warning, charges, or a scheduled hearing.
It is to your advantage to contact PSU at the earliest sign of trouble.
Personal and Family Problems - Other reasons members come to PSU
include, but are not limited to, personal and family difficulties, alcohol
and substance abuse, depression and anxiety, and major life changes.
Group counseling - Periodically, the PSU staff provides group counseling
for members with similar needs such as:
- Wellness Support Group for members who have emotional
and/or health related problems.
- Layoff Support Group
Outreach Program - This program assists:
- Members on short-term disability in need of assistance
- Pre-Retirees to prepare for retirement
- Homebound members and retirees
- How would I benefit from
Social Work services at PSU will help you to:
- Identify your problems
- Identify the strengths and resources that you already
- Identify better ways of coping
- Locate community resources
- Obtain counseling or specialize treatment if necessary