Public Employee Press

Survey seeks Access-A-Ride problems

DC 37’s Disability Advisory Committee launched a campaign recently to improve the service provided to members who depend on Access-A-Ride for their transportation.

The committee took a survey of members who use the service to pinpoint their most frequent complaints and problems with the service. To continue its work, the committee needs members to provide more detailed information about their complaints as reported to the MTA or the customer service department of the individual carrier.

“We need a brief explanation of the incident,” said Patricia Washington, of the union’s Membership Records Dept., who works with the Disability Committee. “We also need the name of the person who took the complaint, date, time, nature of the complaint and most importantly, the carrier.”

If written complaints were sent, complainants should forward a copy and a copy of the response from the MTA or the carrier to the Disability Advisory Committee.

Responses should also include name, complete address, and the last four digits of the member’s or retiree’s Social Security number, union local and a telephone number. Complaints are limited to two per customer. Also, include a short summary of how often the service is used.
All responses should be addressed to District Council 37, Disability Advisory Committee, 125 Barclay St., New York, NY 10007, MRU-Room 403a. Responses can also be e-mailed to pwashington@dc37.net.